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Mount Recharge

 
Maura
Member
Posts: 13
Member of Xerazx-OTS Forum.
2014-11-30 #16111
Sorry But i want to know about this mounts show when i recharge will be unlock i recharge from my father MasterCard 2500 point form paypal and the mounts did not unlock so i want some from the staff help me or explan to me why i dont have the mount untell now
 
Riesen
Seniour Tutor
Posts: 2176
2014-11-30 #16115
If I'm not mistaken, Egyptians may have some issues with the unlocking since the staff do the payments manually. If you would have any issues unlocking, send a ticket (mail).

Simply click the Support button on the right side of this page
 
GM Xerazx
Administrator
Posts: 541
2014-12-01 #16123
I've fixed the issue, you can unlock the mount now.
 
Maura
Member
Posts: 13
Member of Xerazx-OTS Forum.
2014-12-01 #16125
ThankS
 
Maura
Member
Posts: 13
Member of Xerazx-OTS Forum.
2014-12-01 #16126
Quote:
Originally Posted by Riesen

If I'm not mistaken, Egyptians may have some issues with the unlocking since the staff do the payments manually. If you would have any issues unlocking, send a ticket (mail).

Simply click the Support button on the right side of this page



Thanks But that did not help enf ^_^
 
Riesen
Seniour Tutor
Posts: 2176
2014-12-01 #16138
@Maura

Haha (: Point was that the mounts usually unlock themself automatically.
But since the Staff handle the Egyptian Donation manually, they also have (or atleast had to) unlock the mounts manually too.

And sending a ticket (mail) is usually faster to contact the Staff. But it doesn't really matter now since Admin fixed it.
 
Maura
Member
Posts: 13
Member of Xerazx-OTS Forum.
2014-12-01 #16141
You make it more better now ^_^ Thanks Riesen
 
CM Jean
Administrator
Posts: 1031
2014-12-01 #16146
Quote:
Originally Posted by Riesen

@Maura

Haha (: Point was that the mounts usually unlock themself automatically.
But since the Staff handle the Egyptian Donation manually, they also have (or atleast had to) unlock the mounts manually too.

And sending a ticket (mail) is usually faster to contact the Staff. But it doesn't really matter now since Admin fixed it.



He paid up with PayPal not Egyptian payment method. Even with Egyptian method its automated to add the mounts reward after manually we add the points. The issue was with the new PayPal integration, anyway it has been fixed now.
 
Riesen
Seniour Tutor
Posts: 2176
2014-12-01 #16147
Yeah, I accidently just checked the flag and saw that he had issues with the mount unlocking.
And therefor didn't pay attention to the PayPal payment.

Also I used the old information about Egyptians having issues with unlocking mounts since the Egyptian payment were manually. And since it didn't work out for him (and by my miss on the PayPal)
I thought it hadn't been fixed yet.

Anyway, I'm updated now! =)
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