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I cant remember my acc or pw but got recovery key

 
Sharon Gpoodheart
Member
Posts: 3
Member of Xerazx-OTS Forum.
2014-03-11 #8687
as the title says i cant remember my acc or pw but i got recovery key. I got full donate on my character and i would rly love to get it back please. My character name is Cpbrutal

please help me with this.
 
Ghazol
Member
Posts: 1
Member of Xerazx-OTS Forum.
2014-03-11 #8688
as the title says i cant remember my acc or pw but i got recovery key. I got full donate on my character and i would rly love to get it back please. My character name is Cpbrutal

please help me with this

I sent a ticket aswell
 
Death Rush
Member
Posts: 459
Member of Xerazx-OTS Forum.
2014-03-11 #8698
You can contact with community manager,admin here:

http://support.highexp.eu/home


tell them your problem and give them the proves and they will help you and give you good news



Yours Death Rush,
 
Riesen
Seniour Tutor
Posts: 2176
2014-03-11 #8701
Just like Death Rush said. Also inside the Support page is a special post regarding account losses and how to recover it. http://highexp.zendesk.com/entries/24473381-How-To-Recover-your-Lost-Account-

Also the Forum here is pretty wide and actually pretty well organized. Even though I think that recovering the account should be "sticky" under the Help & Support, it exist under the Guide & Strategy section.
it's also possible to search on the Forum.

However, you send a ticket and you need to include
Character name:
Account name (guess):
Last Password(guess):
Email:
Your IP Address:

Once they receive the above info we will be able to look further into this.
 
Sharon Gpoodheart
Member
Posts: 3
Member of Xerazx-OTS Forum.
2014-03-11 #8702
Guess il w8 for you guys to read my ticket ;> since i dont remember my acc/pw
 
Riesen
Seniour Tutor
Posts: 2176
2014-03-11 #8703
Of course you don't remember the acc/pw, else you wouldn't be asking for help to recover it
But guesses on the account name and password might speed up the process since it might be something similliar etc.
 
Sharon Gpoodheart
Member
Posts: 3
Member of Xerazx-OTS Forum.
2014-03-11 #8704
cant remember haha, i got time tho no hurry ;>
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