[QUOTE=Community Manager]NOTE: By applying for this position you must be considering yourself as a respectable player and you are really interested to join our team.
Let's start with what should a Helper do?
Helper should help people into Help Channel and therefor he should be a good reader for Server FAQ.
a) Helper Answer Questions Related to the Game
The single most important duty of helpers is to answer questions concerning all aspects of Xerazx-OTS. They must answer truthfully and to the best of their knowledge. Also, they may offer advice on problems concerning the rules, but their opinion does not necessarily reflect the official position of Xerazx-OTS Team. Every Helper is free to decide whether he wants to answer in-depth questions concerning the content of the game, e.g. questions about quests or not. Generally helpers should support their help by referring to a corresponding part of the documentation. For additional information they can also link to a supported fansite.
b) Helpers Check Both the Help Channel and the Support Boards on a Regular Basis
The help channel is where players can contact Helpers in the game. Consequently, Helpers should always keep an eye on it. If a Helper finds that no other Helper is active on the help channel, he or she should be prepared to step in and take over. In addition to the help channel Helpers should also check the support boards regularly to see if there are questions that need to be answered.
c) Helpers Report Bugs
Helpers who learn about a bug or find one themselves should deliver detailed bug reports to Xerazx-OTS Team. To do so the client's bug report dialog should be used. It can be opened by Submiting a Ticket. Note that Helpers should only report actual bugs and not mistake them for game weaknesses. For a more detailed description see the section concerning bug reports.
Limitations:
a) Helpers Do Not Enforce the Rules
Helpers cannot impose banishments or notations on players, and they must not threaten to do so. However, Helpers can report other characters just like every other player.
b) Helpers are Not Authorised to Interrogate Players
Of course, players may choose to answer a Helper's question if they feel this will help to solve their problem. However, there is no obligation to answer a Helper's question - a player can refuse to answer anytime. Above all, players should keep in mind that any attempt to steal account data from other players is a serious offence of the Xerazx-OTS Rules.
c) Helpers May Not Pretend to be Representatives of Xerazx-OTS
Under no circumstances must a Helper lead other players to believe that he or she is acting on behalf of Xerazx-OTS . Impersonating a member of the Xerazx-OTS is considered a serious violation of the Xerazx-OTS Rules.
Code of Conduct for Helpers:
a) Be Polite
Some players may be rude and irritating. Never get carried away. If a person proves to be tiresome, it is better to ignor
Let's start with what should a Helper do?
Helper should help people into Help Channel and therefor he should be a good reader for Server FAQ.
a) Helper Answer Questions Related to the Game
The single most important duty of helpers is to answer questions concerning all aspects of Xerazx-OTS. They must answer truthfully and to the best of their knowledge. Also, they may offer advice on problems concerning the rules, but their opinion does not necessarily reflect the official position of Xerazx-OTS Team. Every Helper is free to decide whether he wants to answer in-depth questions concerning the content of the game, e.g. questions about quests or not. Generally helpers should support their help by referring to a corresponding part of the documentation. For additional information they can also link to a supported fansite.
b) Helpers Check Both the Help Channel and the Support Boards on a Regular Basis
The help channel is where players can contact Helpers in the game. Consequently, Helpers should always keep an eye on it. If a Helper finds that no other Helper is active on the help channel, he or she should be prepared to step in and take over. In addition to the help channel Helpers should also check the support boards regularly to see if there are questions that need to be answered.
c) Helpers Report Bugs
Helpers who learn about a bug or find one themselves should deliver detailed bug reports to Xerazx-OTS Team. To do so the client's bug report dialog should be used. It can be opened by Submiting a Ticket. Note that Helpers should only report actual bugs and not mistake them for game weaknesses. For a more detailed description see the section concerning bug reports.
Limitations:
a) Helpers Do Not Enforce the Rules
Helpers cannot impose banishments or notations on players, and they must not threaten to do so. However, Helpers can report other characters just like every other player.
b) Helpers are Not Authorised to Interrogate Players
Of course, players may choose to answer a Helper's question if they feel this will help to solve their problem. However, there is no obligation to answer a Helper's question - a player can refuse to answer anytime. Above all, players should keep in mind that any attempt to steal account data from other players is a serious offence of the Xerazx-OTS Rules.
c) Helpers May Not Pretend to be Representatives of Xerazx-OTS
Under no circumstances must a Helper lead other players to believe that he or she is acting on behalf of Xerazx-OTS . Impersonating a member of the Xerazx-OTS is considered a serious violation of the Xerazx-OTS Rules.
Code of Conduct for Helpers:
a) Be Polite
Some players may be rude and irritating. Never get carried away. If a person proves to be tiresome, it is better to ignor

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