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Tutor/Helpers are like normal players with some advantages

 
Riesen
Seniour Tutor
Posts: 2176
2013-11-27 #5421
[QUOTE=Community Manager]NOTE: By applying for this position you must be considering yourself as a respectable player and you are really interested to join our team.

Let's start with what should a Helper do?


Helper should help people into Help Channel and therefor he should be a good reader for Server FAQ.


a) Helper Answer Questions Related to the Game

The single most important duty of helpers is to answer questions concerning all aspects of Xerazx-OTS. They must answer truthfully and to the best of their knowledge. Also, they may offer advice on problems concerning the rules, but their opinion does not necessarily reflect the official position of Xerazx-OTS Team. Every Helper is free to decide whether he wants to answer in-depth questions concerning the content of the game, e.g. questions about quests or not. Generally helpers should support their help by referring to a corresponding part of the documentation. For additional information they can also link to a supported fansite.

b) Helpers Check Both the Help Channel and the Support Boards on a Regular Basis

The help channel is where players can contact Helpers in the game. Consequently, Helpers should always keep an eye on it. If a Helper finds that no other Helper is active on the help channel, he or she should be prepared to step in and take over. In addition to the help channel Helpers should also check the support boards regularly to see if there are questions that need to be answered.

c) Helpers Report Bugs

Helpers who learn about a bug or find one themselves should deliver detailed bug reports to Xerazx-OTS Team. To do so the client's bug report dialog should be used. It can be opened by Submiting a Ticket. Note that Helpers should only report actual bugs and not mistake them for game weaknesses. For a more detailed description see the section concerning bug reports.




Limitations:

a) Helpers Do Not Enforce the Rules

Helpers cannot impose banishments or notations on players, and they must not threaten to do so. However, Helpers can report other characters just like every other player.

b) Helpers are Not Authorised to Interrogate Players

Of course, players may choose to answer a Helper's question if they feel this will help to solve their problem. However, there is no obligation to answer a Helper's question - a player can refuse to answer anytime. Above all, players should keep in mind that any attempt to steal account data from other players is a serious offence of the Xerazx-OTS Rules.

c) Helpers May Not Pretend to be Representatives of Xerazx-OTS

Under no circumstances must a Helper lead other players to believe that he or she is acting on behalf of Xerazx-OTS . Impersonating a member of the Xerazx-OTS is considered a serious violation of the Xerazx-OTS Rules.


Code of Conduct for Helpers:


a) Be Polite

Some players may be rude and irritating. Never get carried away. If a person proves to be tiresome, it is better to ignor
 
Sariel
Member
Posts: 921
Member of Xerazx-OTS Forum.
2013-11-27 #5424
Hahaha just let them talk riesen
 
Riesen
Seniour Tutor
Posts: 2176
2013-11-27 #5427
Quote:
Originally Posted by Sariel

Hahaha just let them talk riesen




True, I don't expect them to read this tbh, but maybe some others will
 
Spazzman
Member
Posts: 49
Member of Xerazx-OTS Forum.
2013-11-27 #5431
This is a bad situation. If you kill noobs for example, and then they truly believe you are abusing your "powers" lol, then they will might quit because they think its unfair.

Obviously it's not and it's annoying that people think that, but it could have a negative affect on the community. It's not your fault in any way, it just a bad situation because of uneducated people lol
 
Riesen
Seniour Tutor
Posts: 2176
2013-11-27 #5432
Quote:
Originally Posted by Spazzman

This is a bad situation. If you kill noobs for example, and then they truly believe you are abusing your "powers" lol, then they will might quit because they think its unfair.

Obviously it's not and it's annoying that people think that, but it could have a negative affect on the community. It's not your fault in any way, it just a bad situation because of uneducated people lol



Yeah, I tried my best to explain, I even explained it in other languages, also it was the purpose of this thread. Though, most are from egypt and I do not speak that language :/

Also the funny part is example with The Black Cool, I've helped him several times in wars when we were in the same guild. Quite funny how he react now when I attacked him instead and not someone else..

Well to the players that might read this and do not know me, I rarely kill anyone. And I do not attack lower rebs, I got other characters for that.

10:49 You currently have 4 frags today, 9 this week and 37 this month. - Red Skull is 20 Frags/Black skull 40 Frags Per Day
80 Frags to Red Skull per WEEK
10:49 Last frag at 27 November 2013 08:57:49 on level 3248487 (Raw Star).


 
Auto Powerz
Member
Posts: 335
Member of Xerazx-OTS Forum.
2013-11-27 #5434
Its legal to kill people when ur Tutor so dont worry
let them talk they cant handle it that your are op
 
Dustintje
Member
Posts: 207
Member of Xerazx-OTS Forum.
2013-11-28 #5448
i've got the same things also i get spammed everyday that someone got scammed and want me to recover their items its really annoying me i think this should be made very clear amongst the players
 
Auto Powerz
Member
Posts: 335
Member of Xerazx-OTS Forum.
2013-11-28 #5456
They think when you get a (staff position) that you can do everthing
 
Abezethibou
Member
Posts: 281
Member of Xerazx-OTS Forum.
2013-11-28 #5462
yeah i always used to get this so much haha just ignore it :P also riesen when will you be online ned to talk to you about the event should be able to get it up and going very soon ! log in
 
Riesen
Seniour Tutor
Posts: 2176
2013-11-28 #5465
I'm online now ;p

Oh and I should also mention that Tutors/helpers are not bounty killers.

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