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Donate

 
Gronix
Member Posts: 5
Member of Xerazx-OTS Forum.
2013-05-07 #1541
donate yesterday and didn't get my premium points
Contact me ingame
Last edited by Gronix; 2013-05-07 5:41 .
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CM Jean
Administrator Posts: 1031
2013-05-07 #1542
Quote:
Originally Posted by Gronix

donate yesterday and didn't get my premium points
Contact me ingame



Please let us know more about your Payment details like:

Payment method:
Time:

Once you post some info we will take care of the rest.
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Gronix
Member Posts: 5
Member of Xerazx-OTS Forum.
2013-05-07 #1553
okey later because my mother isn't home she maybe come in 30 mintes idk
Payment method: with Card (VISA)
Time:around 4 (swedish time)
Last edited by Gronix; 2013-05-07 6:35 .
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GM Xerazx
Administrator Posts: 541
2013-05-07 #1554
Quote:
Originally Posted by Gronix

okey later because my mother isn't home she maybe come in 30 mintes idk
Payment method: with Card (VISA)
Time:around 4 (swedish time)



Well for some Credit Card Payments it takes up to 6 Hours until the payment is confirmed and reached our Merchant Account, Within 6 hours you should receive an email that your payment was confirmed and you will get your points instantly, or another Email that your payment was refused and the money will be charged back to your card.
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Gronix
Member Posts: 5
Member of Xerazx-OTS Forum.
2013-05-07 #1555
I donate when highexp was update the donate system and the money has dissepeard for the card.
and it was yesterday i donate like 14 hours ago
Last edited by Gronix; 2013-05-07 6:43 .
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GM Xerazx
Administrator Posts: 541
2013-05-07 #1556
Quote:
Originally Posted by Gronix

I donate when highexp was update the donate system and the money has dissepeard for the card.
and it was yesterday i donate like 14 hours ago



Haven't you receive any email notification regarding your Payment status?

For your privacy please use the Contact Us Form.
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Gronix
Member Posts: 5
Member of Xerazx-OTS Forum.
2013-05-07 #1557
yea but i says that it's incorrect but the money has dissepeard
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Gronix
Member Posts: 5
Member of Xerazx-OTS Forum.
2013-05-07 #1558
can someone who are admin add me on skype to talk to my mother about that?
Skype name : Axel.sven
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