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i get automatic ban for use unofficial software / I NEVER USE BOT ON THIS SERVER!

Unofficial software doesnt necessarily have to be BOT. It can be macros or other similar programs.

Since you however claim that you've recieved a ban automatically through some sort of system. The only logical explanation would be that you failed the 'anti-afk-question'. If I remember it correctly, you're first sent to jail a few times before a automatic ban occures. The time spent in jail is 6 hours and you got plenty of time to answer the question before it you're sent there.. which makes me wonder...

However, I'm not Sherlock Holmes, so I suggest you to send a ticket or join discord if you wish to appeal. It should be faster than Forum(s).