Posts: 4
Thestalker was the nick of the char i created 3 months ago.
in the dropping of exp eggs, i buyed eggs, like the bugged exp for be exactly (bad englich).... but when (24/06) the server rollback and plop!, isnt like other ppl that only bugged exp was dissapear, All my char with items dissapeared.
Bad english,
I send a lot of help in support, but the support man(""
response me like a fcking bot,
here is the conversation.
Request #4245
I want Back my character with all my items.
Rompova
Jun 24 05:13
I entered on my acc and Boala! my char Thestalker wasnt in the list, i didnt use cheats, i didnt scamm, i didnt break any rule...
My char thestalker with 400+ reb, with full rich set, f aol , admin sd, ult mr, don uh, and the items i was selling...
i want a response.
Xerazx-OTS Support
Xerazx Open Tibia Servers
Hello Rompova ,
We had to reset the game world to the state of June 20, 6:00 CEST, due to a technical problem. We would like to offer our sincere apologies for any inconvenience this has caused.
Q: I have lost some of my items, is this normal?
A: Server rollback means that the server has returned to a previous save point, which is the rolled back day. So Everything you have done during the last 24 hours was not counted and your account is logged in with it's state of the rolled back day.
Q: Can i have the stuff i made on before the roll back?
A: Unfortunately we may not do this, we understand that the things you made on that day would be so important to you, but though we are unable to do this.
Q: Why you guys made this?
A: We know that this action might frustrated you, but sadly we have no other choice when alot of server issues appeared in last 24 hours, usually we recover things on our own and this takes a lot of time consummation, but at some point we have to make a rollback or reset for at least 24 hours.
Q: I have donated but i can't find my points now, did i lose them?
A: Of course not, your payment is always safe and it's logged at separate logs, we are working on adding points for players who made payments within the last 24 hours. If you still have any further question or issues about payments you can email us at support@highexp.eu
I hope this answers helped you out.
Let me know if you still need any further assistance or have additional inquires, i will be glad to assist !
Kind Regards | Customer Support | support@highexp.eu | support@highexp.us
FEEL LIKE A BOTT!
June 24, 2014 06:46
Rompova
no no , dont put the bot on this, the char was created 3 months ago, no 1 day ago...
please i need the char with all the items , it was deleted.
Thestalker
ID;
PASS:
email :
other chars: Antares
Survival Faith
I need all my items back up, i been played 2 years on this server, for me this server is like the rl tibia.
please I need back all my things, with my char
dont response with bots.
June 24, 2014 08:07
Xerazx Open Tibia Servers
Hi Rompova,
Your character was leveled up through an abused exp eggs also you had a cloned eggs. However, we can't give you back anything that ain't your's from the beginning. Our Apologizes.
Let me know if you still need any further assistance or have additional inquires, i will be glad to assist !
Kind Regards | Customer Support | support@highexp.eu | support@highexp.us
GOOD RESPONSE BUT GO READING
June 24, 2014 08:19
Rompova
that eggs i buyed from TRADING I Didnt know that was bugged, i heared that ppl are dropping eggs in the server, i never abuse eggs.
and the beginning i had all that items i said.
Waiting response. and yes i lvl up with eggs, its slow lvl up from hunting, that is the cause i trade items for eggs.
Kind Regards
LIKE 2 DAYS FOR 1 RESPONSE.
June 24, 2014 09:46
Rompova
I want a Response fast please.
...
June 26, 2014 01:00
Xerazx-OTS Support
Xerazx Open Tibia Servers
Hi Rompova,
Thanks for taking to contact.
As mentioned on forum there were a bug regarding the exp eggs (where few players managed to clone it). However, if you noticed that your character rebirths were downgraded or you have lost a specific amount of exp eggs or mega donation coins, this might be due to the clean up of these clones. Intentionally you abused or not, your character was probably involved and detected by the system. We understand that you might have obtained these eggs like any other player, but in order to protect our server and the in game stability we had to take off these unfair giveaways. Please also understand that this is not a controversial matter, this is a final made decision and you shall believe that this is for clarity of things among all the server players.
We apology about the inconveniences might be caused and hope you understand.
Let me know if you still need any further assistance or have additional inquires, i will be glad to assist !
Kind Regards | Customer Support | support@highexp.eu | support@highexp.us
HERE IS LIKE OTHERS POST I READ, LIKE A FUCKING BOSS ( lol, LIKE A FUCKING BOT)
June 26, 2014 01:42
Rompova
well if u will not undelete my char, please come back my items, (not the eggs nd mdcs, cuz i dont worry about that ) but the items...
please give back the items that i had before the dropping eggs.
i want a response please.
June 26, 2014 01:49
Xerazx-OTS Support
Xerazx Open Tibia Servers
Hi Rompova,
We did not delete any characters, are you sure that your account is DELETED? also let me clarify that we did not take off any items from any players, if your character was totally rolledback (4 days ago) then i suggest you reading this article. https://highexp.eu/forum/board/News/8511
Let me know if you still need any further assistance or have additional inquires, i will be glad to assist !
Kind Regards | Customer Support | support@highexp.eu | support@highexp.us
June 26, 2014 01:58
Rompova
Well Thestalker is not on my char list, please enter on the account and make sure he is there
ID
PASS
i have friends that know me on the server , the char was deleted absolutely with items and all the stuff. only have Antares and Survival Faith.
please if u can undelete, i will apreciatte.
June 26, 2014 03:24
Xerazx Open Tibia Servers
Hi Rompova,
Please carefully read my last response, you will figure out that i mentioned there was a rollback on the date of 21 June, if your character was created on that date, yes it should not exists anymore since the data itself are rolled back, in other way, on 20 June this character was not created yet.
Let me know if you still need any further assistance or have additional inquires, i will be glad to assist !
Kind Regards | Customer Support | support@highexp.eu | support@highexp.us
June 26, 2014 07:07
Rompova
Please make sure, (im not kidding you) read my last response, the character was created 2 months and 4 weeks ago if i remember, please contact with the Admin if he deleted my char.
No ones can rebirth in 2 days more than 400 reb u think?.
Please, waiting your assistans.
U can ask ingame to Kurandero, Machorrin New.
June 26, 2014 10:25
Rompova
Need response
June 27, 2014 04:23
Rompova
Im waiting please, im being playing 2 years on this server... its a big lost.
June 27, 2014 07:15
User photo Xerazx-OTS Support
Xerazx Open Tibia Servers
Hi Rompova,
Deleted characters are not removed from our database, they remain there but you don't have access to them. So if you made a character lookup you will always find them. If you could not find your character on the website, it means that either it was not created or it was affected due to the one day rollback. There's no way your character would be completely deleted through our database.
Let me know if you still need any further assistance or have additional inquires, i will be glad to assist !
Kind Regards | Customer Support | support@highexp.eu | support@highexp.us
June 27, 2014 09:24
Rompova
i cheked ingame, the name doesnt exist, equal in the web, doesnt exist, or u are hidding something. im not retard to make a conversation with you if the char doesnt exist no?.
Thestalker
talk witth the admin or the community manager please, i think they know something.
June 28, 2014 00:52
User photo Rompova
Response please, i dont want to speed the response, i want to recovery my char.
June 28, 2014 09:25
User photo Rompova
Can u response?
June 28, 2014 23:58
LIKE A FUCKING F ALONE TALKING WITH THE WALL
ASSHOWL IS A FCKING user of exp eggs, look his char data created, lik 6 days, and have ult mr and rich items, and... thats not the problem
Thestalker was deleted, with all my items, im been playing here like 2 years.
U say i have to find the char ... but where? if u said that u said , the char maybe are on the data, but theresnt.
I suposse here is an Admin who can help me, ask Riesen, he help me a lot of times, when i was scammed, stealed, the fcking chit. i have a video of players trying to scam Thestalker.
here is one.
of April.
There is, on APRIL!, not in 21 of june.
I want a Response and my char with my items back, what I hate most about me is my patience.
Kind Regards.... i will give a KIND REGARD When my char come back.
Thestalker.
in the dropping of exp eggs, i buyed eggs, like the bugged exp for be exactly (bad englich).... but when (24/06) the server rollback and plop!, isnt like other ppl that only bugged exp was dissapear, All my char with items dissapeared.
Bad english,
I send a lot of help in support, but the support man(""
response me like a fcking bot,here is the conversation.
Request #4245
I want Back my character with all my items.
Rompova
Jun 24 05:13
I entered on my acc and Boala! my char Thestalker wasnt in the list, i didnt use cheats, i didnt scamm, i didnt break any rule...
My char thestalker with 400+ reb, with full rich set, f aol , admin sd, ult mr, don uh, and the items i was selling...
i want a response.
Xerazx-OTS Support
Xerazx Open Tibia Servers
Hello Rompova ,
We had to reset the game world to the state of June 20, 6:00 CEST, due to a technical problem. We would like to offer our sincere apologies for any inconvenience this has caused.
Q: I have lost some of my items, is this normal?
A: Server rollback means that the server has returned to a previous save point, which is the rolled back day. So Everything you have done during the last 24 hours was not counted and your account is logged in with it's state of the rolled back day.
Q: Can i have the stuff i made on before the roll back?
A: Unfortunately we may not do this, we understand that the things you made on that day would be so important to you, but though we are unable to do this.
Q: Why you guys made this?
A: We know that this action might frustrated you, but sadly we have no other choice when alot of server issues appeared in last 24 hours, usually we recover things on our own and this takes a lot of time consummation, but at some point we have to make a rollback or reset for at least 24 hours.
Q: I have donated but i can't find my points now, did i lose them?
A: Of course not, your payment is always safe and it's logged at separate logs, we are working on adding points for players who made payments within the last 24 hours. If you still have any further question or issues about payments you can email us at support@highexp.eu
I hope this answers helped you out.
Let me know if you still need any further assistance or have additional inquires, i will be glad to assist !
Kind Regards | Customer Support | support@highexp.eu | support@highexp.us
FEEL LIKE A BOTT!
June 24, 2014 06:46
Rompova
no no , dont put the bot on this, the char was created 3 months ago, no 1 day ago...
please i need the char with all the items , it was deleted.
Thestalker
ID;
PASS:
email :
other chars: Antares
Survival Faith
I need all my items back up, i been played 2 years on this server, for me this server is like the rl tibia.
please I need back all my things, with my char
dont response with bots.
June 24, 2014 08:07
Xerazx Open Tibia Servers
Hi Rompova,
Your character was leveled up through an abused exp eggs also you had a cloned eggs. However, we can't give you back anything that ain't your's from the beginning. Our Apologizes.
Let me know if you still need any further assistance or have additional inquires, i will be glad to assist !
Kind Regards | Customer Support | support@highexp.eu | support@highexp.us
GOOD RESPONSE BUT GO READING
June 24, 2014 08:19
Rompova
that eggs i buyed from TRADING I Didnt know that was bugged, i heared that ppl are dropping eggs in the server, i never abuse eggs.
and the beginning i had all that items i said.
Waiting response. and yes i lvl up with eggs, its slow lvl up from hunting, that is the cause i trade items for eggs.
Kind Regards
LIKE 2 DAYS FOR 1 RESPONSE.
June 24, 2014 09:46
Rompova
I want a Response fast please.
...
June 26, 2014 01:00
Xerazx-OTS Support
Xerazx Open Tibia Servers
Hi Rompova,
Thanks for taking to contact.
As mentioned on forum there were a bug regarding the exp eggs (where few players managed to clone it). However, if you noticed that your character rebirths were downgraded or you have lost a specific amount of exp eggs or mega donation coins, this might be due to the clean up of these clones. Intentionally you abused or not, your character was probably involved and detected by the system. We understand that you might have obtained these eggs like any other player, but in order to protect our server and the in game stability we had to take off these unfair giveaways. Please also understand that this is not a controversial matter, this is a final made decision and you shall believe that this is for clarity of things among all the server players.
We apology about the inconveniences might be caused and hope you understand.
Let me know if you still need any further assistance or have additional inquires, i will be glad to assist !
Kind Regards | Customer Support | support@highexp.eu | support@highexp.us
HERE IS LIKE OTHERS POST I READ, LIKE A FUCKING BOSS ( lol, LIKE A FUCKING BOT)
June 26, 2014 01:42
Rompova
well if u will not undelete my char, please come back my items, (not the eggs nd mdcs, cuz i dont worry about that ) but the items...
please give back the items that i had before the dropping eggs.
i want a response please.
June 26, 2014 01:49
Xerazx-OTS Support
Xerazx Open Tibia Servers
Hi Rompova,
We did not delete any characters, are you sure that your account is DELETED? also let me clarify that we did not take off any items from any players, if your character was totally rolledback (4 days ago) then i suggest you reading this article. https://highexp.eu/forum/board/News/8511
Let me know if you still need any further assistance or have additional inquires, i will be glad to assist !
Kind Regards | Customer Support | support@highexp.eu | support@highexp.us
June 26, 2014 01:58
Rompova
Well Thestalker is not on my char list, please enter on the account and make sure he is there
ID
PASS
i have friends that know me on the server , the char was deleted absolutely with items and all the stuff. only have Antares and Survival Faith.
please if u can undelete, i will apreciatte.
June 26, 2014 03:24
Xerazx Open Tibia Servers
Hi Rompova,
Please carefully read my last response, you will figure out that i mentioned there was a rollback on the date of 21 June, if your character was created on that date, yes it should not exists anymore since the data itself are rolled back, in other way, on 20 June this character was not created yet.
Let me know if you still need any further assistance or have additional inquires, i will be glad to assist !
Kind Regards | Customer Support | support@highexp.eu | support@highexp.us
June 26, 2014 07:07
Rompova
Please make sure, (im not kidding you) read my last response, the character was created 2 months and 4 weeks ago if i remember, please contact with the Admin if he deleted my char.
No ones can rebirth in 2 days more than 400 reb u think?.
Please, waiting your assistans.
U can ask ingame to Kurandero, Machorrin New.
June 26, 2014 10:25
Rompova
Need response
June 27, 2014 04:23
Rompova
Im waiting please, im being playing 2 years on this server... its a big lost.
June 27, 2014 07:15
User photo Xerazx-OTS Support
Xerazx Open Tibia Servers
Hi Rompova,
Deleted characters are not removed from our database, they remain there but you don't have access to them. So if you made a character lookup you will always find them. If you could not find your character on the website, it means that either it was not created or it was affected due to the one day rollback. There's no way your character would be completely deleted through our database.
Let me know if you still need any further assistance or have additional inquires, i will be glad to assist !
Kind Regards | Customer Support | support@highexp.eu | support@highexp.us
June 27, 2014 09:24
Rompova
i cheked ingame, the name doesnt exist, equal in the web, doesnt exist, or u are hidding something. im not retard to make a conversation with you if the char doesnt exist no?.
Thestalker
talk witth the admin or the community manager please, i think they know something.
June 28, 2014 00:52
User photo Rompova
Response please, i dont want to speed the response, i want to recovery my char.
June 28, 2014 09:25
User photo Rompova
Can u response?
June 28, 2014 23:58
LIKE A FUCKING F ALONE TALKING WITH THE WALL
ASSHOWL IS A FCKING user of exp eggs, look his char data created, lik 6 days, and have ult mr and rich items, and... thats not the problem
Thestalker was deleted, with all my items, im been playing here like 2 years.
U say i have to find the char ... but where? if u said that u said , the char maybe are on the data, but theresnt.
I suposse here is an Admin who can help me, ask Riesen, he help me a lot of times, when i was scammed, stealed, the fcking chit. i have a video of players trying to scam Thestalker.
here is one.
of April.
There is, on APRIL!, not in 21 of june.
I want a Response and my char with my items back, what I hate most about me is my patience.
Kind Regards.... i will give a KIND REGARD When my char come back.
Thestalker.
Posts: 298
Posts: 541