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Lost all items and parts of my castle?

 
Gothic Devil
Member
Posts: 2
Member of Xerazx-OTS Forum.
2014-11-09 #15712
Hello.
As I am directing this letter to Admin which changed his name to (GM Xerazx) I hope that either him or CM is gonna read this.

When I first started playing this server for 2 years ago I decided to donate, I then donated for a castle and I had 3 spawns. Just recently I lost 2 spawns inside of my castle, which should not have happened!
I have rights to use all of the spawns as I paid 200 euro for the castle at that time.

Now, my account has been hacked twice, the first time I lost my account I got it back and all my items were returned. Then a few months ago I lost my items on my character. I never lost my character, but I lost my items this time.
I had the items on the character called "Gothic Archer"
 
CM Jean
Administrator
Posts: 1031
2014-11-09 #15713
Hello There,

Your message has been received by the same staff, we only changed our names.The castle 2 additional TPs were not accessible due to a new system we implemented on upgrade castle orders, anyway, i have activated the two additional tps in your castle now.

The hacking case is not part of our issue since you are the only responsible about your account information, your information are never leaked by the server therefore you and only you the only person who carry the responsibility of the account and it's items. In most hacking cases, we are only able to recover the account after asking you some questions to authenticate your ownership of that account but not the items.
 
Gothic Devil
Member
Posts: 2
Member of Xerazx-OTS Forum.
2014-11-09 #15720
I have no reason to play here if Im gonna have nothing. Ive spent over 2000 euro on this ot, I feel like you guys can atleast refund me my items as you've done it before, why not do it one last time? I cant be held responsible for the loss when I was inactive for almost 1.5 years.
 
Old Powerz
Member
Posts: 537
Member of Xerazx-OTS Forum.
2014-11-11 #15751
it's "Anti help system" just like "anti clone system"
hahahaha
 
Luxex
Member
Posts: 66
Member of Xerazx-OTS Forum.
2014-11-19 #15923
if you had guests at the castle I do not think the admin can help with this and if it was a server error when kept off the admin did not help already and tried even taking tests and not served me anything
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