Posts: 1031Greetings Xerazain's
Since we found too many requests regarding joining the Server Staff and apply for positions, we have decided to open this Helper Position Application, feel free to apply by answering some questions will be asked below:
NOTE: By applying for this position you must be considering yourself as a respectable player and you are really interested to join our team.
Since we found too many requests regarding joining the Server Staff and apply for positions, we have decided to open this Helper Position Application, feel free to apply by answering some questions will be asked below:
NOTE: By applying for this position you must be considering yourself as a respectable player and you are really interested to join our team.
Let's start with what should a Helper do?
- Helper should help people into Help Channel and therefor he should be a good reader for Server FAQ.
- a) Helper Answer Questions Related to the Game
- b) Helpers Check Both the Help Channel and the Support Boards on a Regular Basis
- c) Helpers Report Bugs
The single most important duty of helpers is to answer questions concerning all aspects of Xerazx-OTS. They must answer truthfully and to the best of their knowledge. Also, they may offer advice on problems concerning the rules, but their opinion does not necessarily reflect the official position of Xerazx-OTS Team. Every Helper is free to decide whether he wants to answer in-depth questions concerning the content of the game, e.g. questions about quests or not. Generally helpers should support their help by referring to a corresponding part of the documentation. For additional information they can also link to a supported fansite.
The help channel is where players can contact Helpers in the game. Consequently, Helpers should always keep an eye on it. If a Helper finds that no other Helper is active on the help channel, he or she should be prepared to step in and take over. In addition to the help channel Helpers should also check the support boards regularly to see if there are questions that need to be answered.
Helpers who learn about a bug or find one themselves should deliver detailed bug reports to Xerazx-OTS Team. To do so the client's bug report dialog should be used. It can be opened by Submiting a Ticket. Note that Helpers should only report actual bugs and not mistake them for game weaknesses. For a more detailed description see the section concerning bug reports.
Limitations:
- a) Helpers Do Not Enforce the Rules
- b) Helpers are Not Authorised to Interrogate Players
- c) Helpers May Not Pretend to be Representatives of Xerazx-OTS
Helpers cannot impose banishments or notations on players, and they must not threaten to do so. However, Helpers can report other characters just like every other player.
Of course, players may choose to answer a Helper's question if they feel this will help to solve their problem. However, there is no obligation to answer a Helper's question - a player can refuse to answer anytime. Above all, players should keep in mind that any attempt to steal account data from other players is a serious offence of the Xerazx-OTS Rules.
Under no circumstances must a Helper lead other players to believe that he or she is acting on behalf of Xerazx-OTS . Impersonating a member of the Xerazx-OTS is considered a serious violation of the Xerazx-OTS Rules.
Code of Conduct for Helpers:
- a) Be Polite
- b) Be Calm
- c) Be Brief
- d) Be Precise
- e) Be Objective
- f) Be Respectful
- g) Be a Model Xerazx-OTS Player
- Your name will be listed on our website at Support Team Page.
- Your name will be also listed on our Forum Leaders page.
- You will have Unique Icon on the forums.
- Your text color will be changed into Help Channel.
- You will have special effect appears on you every 4 seconds at the server, in order to let people know you as a unique & trusted person (optional).
Some players may be rude and irritating. Never get carried away. If a person proves to be tiresome, it is better to ignore this player rather than getting involved in some unnecessary argument. Maintain a polite and neutral level of conversation with players as well as with your fellow team members. Remember that you should act as a role model and deal with problems on a professional basis.
Do not haste your answers. Take your time. Answer only one question at a time and think carefully. If you know you will have to leave soon, it is better to leave that extra question to some other Helper rather than trying to answer in a rush.
Some players may try to involve you in pointless discussions. Unless you have plenty of time and energy to waste you should not encourage such players. Try to identify the question and answer it in a brief, concise statement. If you find a conversation with a player turns into a chat, move over to the world chat channel.
Always keep in mind that language poses a problem in Xerazx-OTS, so Helpers should make sure that players understand what they are saying. When talking to a player, express yourself in correct, well-chosen English sentences that are easy to grasp. If you encounter a player speaking the same language as you and that language is not English, you can of course switch to that language.
Even though Helpers do not act as official representatives of Xerazx-OTS , people will listen carefully when you speak, and if they feel you are biased, your reputation will suffer. Try putting personal feelings aside while acting as a Helper. If you feel you are biased, refer the question to another Helper.
Although Helpership entails some special features, Helpers are still considered to be regular players in all other respects. Maintain a respectful attitude towards fellow Helpers both in the game as well as on the boards. Finally, keep disagreements to the Helper board or the Helper channel and do not provoke pointless discussions.
Remember that even though Helpers are still regular Xerazx-OTS players, players will pay attention to the way they behave in the game. You should try to set an example for your fellow Xerazx-OTSns. Play fair and make sure to follow the rules at any point of time. If you violate the rules, you will lose your position on top of any regular punishment.
What's the advantage of being Helper?
General Information About You:
1# What's your First Name?
2# Where are you from?
3# How old are you (we don't really care about the age as long as you are smart enough to interact and communicate with others, this is just to make other players more familiar to you.)
4# What languages do you speak, and which one is your native?
Application Questions
1# Why would you like to apply for that position?
2# How many hours you can be daily online, and playing in Xerazx-OTS?
3# What can you produce to the server after being a Staff Member?
4# Why would we choose you?
Simply Read all the Guide then answer the above questions and we will choose the most recommended people based on their reputation, you may let your friends and the people who likes you to Vote for you by pressing on the LIKE BUTTON at your post.
Please note that any Likes spoofing (giving yourself likes) will be obviously known and you will be kicked out of the application forever.
Good Luck
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