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First of all we are sorry about the few crashes during the last 48 hours, our team has taken this very seriously and as a top priority issue also worked on patching it. Finally the problem should be solved now and we don't expect more crashes.

Unfortunately we can't recover any of the lost items due the crashes but we can perform basic checks for people who contact us about a real item lose. please note that if we performed a check and the report was false we will have to take an action against the character.