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I lost 13$

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I lost 13$

 
Insane Spellz
Member
Posts: 1
Member of Xerazx-OTS Forum.
2014-03-10 #8667
Ok well i donated 13$ for 2500 points or at least i thought so thats what the website said then i donated and got 300 points i am very confused and lost my money.please talk to me in game thanks! or refund my account thanks!
 
Riesen
Seniour Tutor
Posts: 2176
2014-03-10 #8673
What kind of payment did you use? (some are not instants, they actually take a while).
'It seems like the payment failed, I suggest you send the issue regarding this to support@highexp.eu so they can take a closer look.

And regarding the 300 points you recieve. - The first character that reach rebirth 5 on your account recieves 300 points. It got nothing todo with the donation. Anyway, send the email with the information.
 
CM Jean
Administrator
Posts: 1031
2014-03-10 #8683
Have you checked this Support Article?
http://support.highexp.eu/entries/24566918-Why-i-didn-t-receive-my-points-after-purchasing-points-by-Credit-Card-

You can also contact us via email as Riesen mentioned.
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