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Donate points not sent...... i paid over 3.5 hrs ago now its pissing me off

 
Smokey Joe
Member
Posts: 16
Member of Xerazx-OTS Forum.
2013-10-09 #4598
i expect these points soon or i want extra!!!!!!!
 
Sariel
Member
Posts: 921
Member of Xerazx-OTS Forum.
2013-10-09 #4600
1. you will never get extra points
2. sometimes it takes 24 hours to receive your donation payment (variable payment)
3. i am sure the staff will do everything they can to get your points very fast

btw its better u send email:
Support@highexp.eu

u can always msg me or other players if you need help
 
Riesen
Seniour Tutor
Posts: 2176
2013-10-09 #4601
Like Sariel said, it takes some time before you recieve the points. I'm pretty sure it says so in the confirm email you should have recieved, unless you payed with your cellphone.
Anyway I'm not sure it's 24 hours, I think it is 12 hours. So I suggest you wait until it's been 12 hours then email the staff. The email Sariel sent works fine but I think it's better if you use Billing@highexp.eu
Remember to include your order reference number in the email so they know which payment you refering to,
 
Smokey Joe
Member
Posts: 16
Member of Xerazx-OTS Forum.
2013-10-13 #4629
thx btw it happened b4 and i got extra pts :P
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